Kristy mapp

Design Thinker – Product, UX, & Visual Design

SUMMARY

Strategic Senior UX Designer with over a decade of experience crafting tools and systems that support real-world operations across digital and physical spaces. Known for transforming complex workflows into intuitive experiences through deep user research, systems thinking, and cross-functional leadership. Proven success working with product, engineering, and operational teams to deliver scalable tools in fast-paced, infrastructure-heavy environments. Ready to step into a Principal or UX Architect role focused on empowering frontline and logistics teams.

EXPERIENCE

Senior Product UX Designer

WebPros (Remote) | Nov 2022 – Present

  • Led UX design for WP Squared, a WordPress management platform built on cPanel infrastructure; initiated the project independently with user flows and mockups that accelerated kickoff.
  • Delivered a tool now used by 600+ users, 780+ domains, and 20 launch partners — praised as “the cleanest UX coming out of WebPros.”
  • Created scalable systems using Material Design–based Angular components, now adopted across multiple products.
  • Partnered with five PMs, engineers, and the Director of Product to align UX with business goals and technical realities.
  • Built user personas and audit frameworks for legacy infrastructure, helping bring modern UX standards to entrenched systems.
  • Contributed to internal onboarding and RFP processes with reusable design templates and documentation.
  • Supported marketing with tool identity and branding, linking external messaging with internal system clarity.

Visual Designer

BubbleUp (Remote) | May 2021 – Nov 2022

  • Conducted UX audits and redesigned tools for clients including Margaritaville, Denise Austin, and Live Nation, improving internal ops, CMS efficiency, and customer conversions.
  • Designed a drag-and-drop CMS interface for faster site-building workflows and non-technical content managers.
  • Rebuilt Denise Austin’s site into a fitness app with features like recipes, videos, daily routines, payment systems, and a restructured conversion funnel.
  • Migrated Live Nation’s concert staffing system from spreadsheets to Salesforce with a custom UX that mirrored real user behaviors and introduced role-based access control.
  • Built internal dashboards and tools for employees, including a custom homepage with interdepartmental updates, data dashboards in Looker Studio, and automated social reporting.

Freelance UX & Visual Designer (Pro Bono)

Solushiens Management Consulting & Hi-flier | Aug 2020 – May 2021

  • Volunteered 40+ hrs/week during COVID to support two early-stage startups building operations-focused tools.
  • At Solushiens, helped the CEO build business systems from scratch, including an app in Zoho One, integrated reporting, and departmental workflows. Attended weekly exec-level lectures on DEI and business strategy.
  • At Hi-flier, collaborated with the CEO, UX writer, and developers to enhance early product UX and secure first-round funding.
  • Redesigned internal tooling and website experiences to reflect clear workflows, intuitive layouts, and visual system consistency.

Marketing & Communications Designer

Bay Area Church (League City, TX) | Mar 2015 – Aug 2020

  • Designed systems and materials supporting a 600+ member congregation and a K-12 school of 1,000+ students and staff.
  • Built and managed three websites and a custom app; created templates and taught team members to self-maintain content.
  • Introduced and trained staff on a previously underused congregant management system, greatly improving attendance and tithing insights.
  • Served as the primary communications hub during Hurricane Harvey, providing real-time updates via social media and website, enabling rescue coordination and a two-month emergency food pantry.
  • Developed signage, floor plans, and internal templates to support operations, facilities planning, and communication.
  • Mentored junior creatives, supporting the development of visual projects like a custom-designed Advent calendar.

EDUCATION

Liberty University

Bachelor of Arts in Graphic Design | Aug 2016 – Dec 2019

  • Summa Cum Laude (4.0 GPA)

Art Institute of Houston

Bachelor of Arts in Interior Design | Aug 2001 – Dec 2004

  • Dean’s List (3.7 GPA)

CERTIFICATIONS

User Experience | Nielson Norman Group | April 2024