Kristy mapp

Design Thinker – Product, UX, & Visual Design

SUMMARY

Strategic Senior UX Designer with over a decade of experience crafting tools and systems that support real-world operations across digital and physical spaces. Known for transforming complex workflows into intuitive experiences through deep user research, systems thinking, and cross-functional leadership. Proven success working with product, engineering, and operational teams to deliver scalable tools in fast-paced, infrastructure-heavy environments. Ready to step into a Principal or UX Architect role focused on empowering frontline and logistics teams.

EXPERIENCE

Senior Product UX Designer

WebPros (Remote) | Nov 2022 – Present

Led UX design for WP Squared, a WordPress management platform built on cPanel infrastructure; initiated the project independently with user flows and mockups that accelerated kickoff.
Delivered a tool now used by 600+ users, 780+ domains, and 20 launch partners — praised as “the cleanest UX coming out of WebPros.”
Created scalable systems using Material Design–based Angular components, now adopted across multiple products.
Partnered with five PMs, engineers, and the Director of Product to align UX with business goals and technical realities.
Built user personas and audit frameworks for legacy infrastructure, helping bring modern UX standards to entrenched systems.
Contributed to internal onboarding and RFP processes with reusable design templates and documentation.
Supported marketing with tool identity and branding, linking external messaging with internal system clarity.

Visual Designer

BubbleUp (Remote) | May 2021 – Nov 2022

Conducted UX audits and redesigned tools for clients including Margaritaville, Denise Austin, and Live Nation, improving internal ops, CMS efficiency, and customer conversions.
Designed a drag-and-drop CMS interface for faster site-building workflows and non-technical content managers.
Rebuilt Denise Austin’s site into a fitness app with features like recipes, videos, daily routines, payment systems, and a restructured conversion funnel.
Migrated Live Nation’s concert staffing system from spreadsheets to Salesforce with a custom UX that mirrored real user behaviors and introduced role-based access control.
Built internal dashboards and tools for employees, including a custom homepage with interdepartmental updates, data dashboards in Looker Studio, and automated social reporting.

Freelance UX & Visual Designer (Pro Bono)

Solushiens Management Consulting & Hi-flier | Aug 2020 – May 2021

Volunteered 40+ hrs/week during COVID to support two early-stage startups building operations-focused tools.
At Solushiens, helped the CEO build business systems from scratch, including an app in Zoho One, integrated reporting, and departmental workflows. Attended weekly exec-level lectures on DEI and business strategy.
At Hi-flier, collaborated with the CEO, UX writer, and developers to enhance early product UX and secure first-round funding.
Redesigned internal tooling and website experiences to reflect clear workflows, intuitive layouts, and visual system consistency.

Marketing & Communications Designer

Bay Area Church (League City, TX) | Mar 2015 – Aug 2020

Designed systems and materials supporting a 600+ member congregation and a K-12 school of 1,000+ students and staff.
Built and managed three websites and a custom app; created templates and taught team members to self-maintain content.
Introduced and trained staff on a previously underused congregant management system, greatly improving attendance and tithing insights.
Served as the primary communications hub during Hurricane Harvey, providing real-time updates via social media and website, enabling rescue coordination and a two-month emergency food pantry.
Developed signage, floor plans, and internal templates to support operations, facilities planning, and communication.
Mentored junior creatives, supporting the development of visual projects like a custom-designed Advent calendar.

EDUCATION

Liberty University

Bachelor of Arts in Graphic Design | Aug 2016 – Dec 2019

Summa Cum Laude (4.0 GPA)

Art Institute of Houston

Bachelor of Arts in Interior Design | Aug 2001 – Dec 2004

Dean’s List (3.7 GPA)

CERTIFICATIONS

User Experience | Nielson Norman Group | April 2024

We believe we are pursuing the pinnacle of design for everyday business apps working closely with the industrial design legend Hartmut Esslinger. Kristy has been an amazing and very important addition to the brand and design team to visualize and facilitate this design leadership. She initially came on board as visual designer and began helping to set the overall product design agenda through a strong understanding not only of all technical details but also of the larger picture of user experience, quality, effort and important milestones. Most impressively, she will forcefully make sure to see things through to completion, so we have quickly come to depend on how well she understands the business priorities, manages her own time, and helps everyone stay on track. She presents her work professionally and comprehensively with a high level of confidence.

— Tim Bussiek, PhD

Founder and CEO, Hi-Flier

Thank you for putting together such a thorough and insightful document on the WordPress landscape! I wanted to let you know that I’m actively using the findings to better understand the pain points, needs, and aspirations within the WordPress community, which will be invaluable in refining our GTM strategy for WordPress products. This kind of data-driven insight is a game changer, and I can’t thank you enough for the work you put into gathering and analyzing it. Looking forward to collaborating more as we bring these ideas to life!

— Anissa Clarke

Product Marketing Manager, WebPros

Kristy is a go-getter in every sense of the phrase. I've watched her advance her team far beyond what was expected, and take on tasks that others refused to even touch because of their difficulty level. She excels at every opportunity, and has created some of the most stunning work, visually and functionally. My career has significantly improved since beginning to work with Kristy, as she has provided expert advice and experience whenever asked.

— Sarah Oelking

Director of Marketing Operations, WebPros

We have a small team, so I have come to depend on how well she understands the business priorities, manages her own time, and stays on track. She presents her work professionally and comprehensively, with a high level of confidence. I have worked with few people who are as able as Kristy to come up with ideas, mock them up, and then design down to the last detail.

— Angelique Little

Content Design Lead, Dropbox

Kristy has an excellent creative mind with a passion to ensure mission, vision, and values alignment. She has the ability to translate difficult conceptual ideas into meaningful, professional works of art.

— Charles Pulliam

CEO & Founder, Solushiens

We encountered many potentially limiting factors along the way that required a combination of critical analysis and creative, budget-friendly solutions to reach our objectives. Kristy was a key player in these situations, helping us navigate the challenges while also staying aligned with the mission and values of the organization.

— Nicole Kristynik