This project involved working with existing data, interviewing the client and his workforce, migrating data into the new interface, and training the workforce upon implementation. Below are the users requirements, as well as an overall view of the company, and the daily processes. This project also included:
• Researching the user's experience, company-wide
• Directing ongoing usability testing and assessment
• Building user-friendly forms/applications/interfaces based on functional specifications
• Participating in key internal meetings including weekly status updates and planning sessions
• Conduct & Facilitate requirements, design, and implementation reviews
• Creation and delivery of design solution documentation (user personas, experience maps)
• Working with client team to brainstorm and create cross-channel task management
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